Go to home page

1. General Information This Refund Policy applies to all purchases made through https://devaloai.com (“Service”), operated by: Devalo AI Kiebitzweg 7 03054 Cottbus Germany 📧 contact@devaloai.com Payments are processed securely via Stripe. Devalo AI does not store full payment details. 2. Digital Products and Services Devalo AI offers digital products, AI-powered services, and subscriptions. Due to the nature of digital services, all purchases are final, except where explicitly stated in this policy. 3. No Refunds for Digital Services Once access to a digital service or AI-generated content has been granted, refunds are generally not provided. This includes: • AI-generated outputs • Digital downloads • One-time digital services • Active subscription periods • Usage-based or credit-based services 4. Exceptions Refunds may be granted at our sole discretion in the following cases: • Duplicate or incorrect charges • Technical failure preventing access to the purchased service • Payment errors caused by Stripe or our system Approved refunds will be processed via Stripe using the original payment method. 5. Subscriptions If subscription-based services are offered: • Subscriptions can be canceled at any time before the next billing cycle • No partial refunds are issued for unused subscription time • Access remains active until the end of the current billing period Cancellation must be completed through the account dashboard or by contacting support. 6. EU Right of Withdrawal (Digital Services) In accordance with EU consumer protection laws, you acknowledge that: • The right of withdrawal expires once the digital service begins • By completing the purchase, you expressly consent to immediate execution • You acknowledge that you lose your right of withdrawal once access is granted This consent is obtained during the Stripe checkout process. 7. Payment Processing (Stripe) Stripe may process payments, refunds, and chargebacks in accordance with its own policies. Devalo AI is not responsible for delays caused by Stripe, banks, or payment providers. 8. Chargebacks and Disputes Initiating a chargeback without contacting us first may result in: • Temporary or permanent suspension of access • Account termination • Denial of future purchases We encourage users to contact us first to resolve payment issues. 9. How to Request a Refund To request a refund (if eligible), please contact us with: • Full name • Email address used during checkout • Stripe payment date or receipt • Description of the issue 📧 contact@devaloai.com 10. Policy Updates We reserve the right to update this Refund Policy at any time. The latest version will always be available on our website.